Account Setup

• 1. How Hippo Video works?

  1. Hippo Video comes as a Chrome Extension. Install Hippo Video from the Chrome Web Store and start recording.
  2. In case you added Hippo Video from the web, you can record using the ‘AUDIO’ and ‘WEBCAM’ options. The Chrome Extension is required for ‘SCREEN RECORD’.
  3. Select ‘RECORD’ when you’re ready to take a video. Clicking on 'FINISH RECORDING' ends your video.
  4. You can edit, ‘SHARE’ and ‘EXPORT’ your video.

• 2. Should I download any software to use 'Hippo Video'?

  No. Hippo Video comes as a Chrome Extension. All you have to do is install the Chrome Extension and start recording your video.

• 3. Why do you ask for so many permissions when I add the extension?

  Since Hippo Video comes with a chrome extension there is a need to communicate with the Google Chrome API. To do so, Google Chrome needs access to some permissions.
  
  1. When you install and add Hippo Video to your chrome extension, you might notice a popup like the one displayed below.
  

  Read and change all your data on the websites you visit

  This permission sounds scary, the way it is phrased. However, it is one of the basic permissions that Google Chrome requires for a chrome extension. We don’t read or change any data you browse.

  Display notifications

  This permission is helpful for you to keep you informed about the progress of the recording. It offers you the best experience through notifications when working in the background.

  Communicate with cooperating websites

  This permission is only used to know the status and working of the chrome extension.

  Capture content of your screen

  In order to record your screen, Hippo Video requires this permission.2. Webcam permission lets you record a video with a webcam.
  3. Click on the chrome extension and sign up.
  4. As soon as you log in to your account, choose your role and proceed to record videos.

• 4. How to test the working of audio and webcam from Chrome Extension?

  Follow the process below to know how to test your audio and webcam working in Hippo Video

  Audio testing

  1. Click on the Hippo chrome extension icon and select the option ‘AUDIO’.2. Try to talk, and if the audio is working perfectly then, you can notice the change in the range of frequency from high to low and vice versa.Audio can be given directly or with an internal mic.

  Webcam testing

  1. Now select ‘WEBCAM’ from Hippo icon then if you can see yourself on the screen - your camera passed the test.2. If you are unsuccessful, then there might be some issue with your webcam try resolving it and check again.You can set the quality of the video from the options available in Chrome Extension. Click here to test your audio and webcam

• 5. How to activate/deactivate users in Hippo Video?

  Follow the steps below to limit user’s access to Hippo Video1. Click on ‘USERS’.2. A list of your users appears on the screen. Each user has a menu icon to their right, which has edit, activate/deactivate, reset password and re-invite options.3. Click on ‘activate/deactivate’.

• 6. Is it possible to Cancel/Pause my subscription?

  Yes, to cancel/pause your subscription:
  1. Click on More icon from the left navbar > Settings > Subscriptions tab or click on Settings icon from the left navbar > Subscriptions tab and click on the Cancel or pause subscription at the right bottom corner of the screen.Note: In case if you are facing any technical issues, please reach out to our support team support@hippovideo.io.

• 7. How can I Delete my account?

  To delete your Hippo Video account:1. Click on More icon from the left navbar > Settings > Profile Settings tab or click on Settings icon from the left navbar > Profile Settings tab and click on the Close Hippo Account at the bottom of the screen.Note: This action is irreversible, and once you choose to delete the account, you will not be able to recover it.

• 8. Difference between Trial and Freel Plan?

  1. Trial plan: This plan will have all the paid features but will be available only for seven days.2. Free plan: This plan will have the standard features for you to record.Please check the link for more detail about pricing and plan details.

• 9. What happens to the videos after my subscription ends?

  If your subscription ends, automatically, you will get moved to a free plan, and your videos will be available in the Hippo Video library.